Last updated: August 23, 2026
This policy explains how appliance repair, installation, maintenance, and diagnostic booking requests are handled by Dubai Appliance Care.
Booking requests require confirmation. Sending a form or WhatsApp message does not automatically confirm a technician visit.
Requesting an Appointment
You can request service by phone, WhatsApp, or our contact form. Please provide your name, contact details, Dubai location, appliance type, brand, model where available, fault description, error code, and any useful photographs or video.
Appointment availability depends on location, technician schedule, appliance type, access, parts requirements, and the information provided. We will communicate the confirmed date or time window through an available contact channel.
Access and Site Requirements
The customer should provide safe and reasonable access to the appliance, electrical isolation point, water connection, drainage, ventilation, outdoor unit, equipment room, or other relevant area. Children, pets, valuable items, and obstructions should be kept away from the work area.
If building management approval, parking access, loading access, permits, security passes, or specialist lifting equipment are required, the customer should disclose this before the visit and arrange the necessary permission unless otherwise agreed.
Diagnosis and Quotations
Similar symptoms can have different causes. A technician may need to inspect and test the appliance before recommending work. Any preliminary range discussed before inspection is based on limited information and is not a final quotation.
Where practical, the technician will explain the diagnosed fault, proposed work, parts requirements, expected limitations, and applicable price before proceeding. Additional faults or hidden damage may require a revised recommendation.
Approval Before Work
Customers should approve the proposed repair, installation, maintenance, or parts order before chargeable work proceeds. Approval may be recorded verbally, by message, electronically, or in writing depending on the booking process.
Parts and Availability
Parts availability depends on brand, model, age, supplier stock, compatibility, and manufacturer support. A part may require advance ordering, a deposit, or a separate visit. Estimated delivery times can change because of supplier or logistics delays.
We will not knowingly substitute a materially different part without discussing the available option. Packaging, removed parts, and old components are handled according to the agreed service scope and practical disposal arrangements.
Customer Responsibilities
- Provide accurate appliance, contact, and location information.
- Disclose previous repairs, recurring faults, leaks, burning smells, electrical tripping, pest damage, or unsafe conditions.
- Back up appliance settings or connected-device information where relevant.
- Follow safety advice and do not operate equipment declared unsafe.
- Make payment according to the agreed method and timing.
Installation and Maintenance
Installation suitability depends on utilities, dimensions, ventilation, drainage, water pressure, electrical capacity, manufacturer instructions, and site conditions. Maintenance can reduce risk and improve operation but cannot guarantee that an appliance will never fail.
Service Limitations
We may decline or pause work where access is unsafe, the appliance is severely damaged, required information is unavailable, parts are obsolete, utilities are unsuitable, specialist authorisation is required, or the requested work falls outside the available service scope.
Communication and Records
We may retain booking details, service notes, photographs, messages, quotations, and payment records where reasonably needed to manage the request, maintain business records, prevent disputes, and meet legal obligations. See our Privacy Policy.
Contact
To request or update an appointment, call +971 54 150 8978, use WhatsApp, or visit the Contact page.