Last updated: August 16, 2026
Dubai Appliance Care respects your privacy. This policy explains how we collect, use, and protect information when you visit our website, submit a contact form, call us, or contact us through WhatsApp.
Information We Collect
- Contact details such as your name, phone number, email address, and service address.
- Information about the appliance, fault, preferred appointment time, and messages you send us.
- Basic technical data such as browser type, device type, IP address, and pages visited, where collected through website security, analytics, or cookies.
How We Use Information
We use information to respond to enquiries, arrange technician visits, provide estimates and repair services, communicate about bookings, improve the website, prevent misuse, and meet legal or accounting requirements.
WhatsApp, Forms, and Third Parties
If you contact us through WhatsApp or another third-party service, that provider may process your data under its own privacy policy. We may share relevant booking information with technicians or service providers only when needed to fulfil your request. We do not sell your personal information.
Cookies
Our website may use essential cookies for security and site operation, and may use analytics cookies to understand website performance. You can control cookies through your browser settings.
Data Retention and Security
We keep information only as long as reasonably necessary for service, record-keeping, dispute resolution, and legal obligations. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your Choices
You may ask us to correct or delete personal information we hold, subject to legal and operational requirements. To make a request, call or WhatsApp +971 54 150 8978.
Policy Updates
We may update this policy when our services or legal requirements change. The latest version will be posted on this page.